Refund policy

Return

After order, you have 14 days to return and request a refund.

To return your order and ask for a refund, you may proceed as per:

- request the return at contact@michinoparis.com with the reason of the return, your order number and your personal details. 
- We will confirm, organize the return and send you a return bill. You will receive a link schedule the carrier to pick up the item on the day and time that suits you.
- It will be checked if the product was returned on its original state and you will be refunded within 15 days.

The Product must be returned in perfect condition, in its original packaging, undamaged, unmarked or it may be refused and returned to the buyer at his own expense. You will be notified by e-mail and the return processed in accordance with the revised reason.

The Products bought from the “Soldes / Sale” category cannot be exchanged nor refunded.

Returns for reference error

If there have been an error of product:
- Product is not the ordered Product, specifying the nature of the problem: reference error, size, color or features problems, entirely different Product, defective Product 

You have 15 days to notify the error and proceed as per:
- Contact us at contact@michinoparis.com and notify the error
- We will confirm, organize the return and send you a return bill. You will receive a link schedule the carrier to pick up the item on the day and time that suits you.
- Depending on the nature of the product, available stocks, and according to the your choice, We will offer you the possibility to send back the original Product or a Product with equivalent features or a refund (that will be done within 15 days)

The Product must be returned in good condition and in its original packaging, even if opened, with all its contents (accessories, strings, instructions)

If you have any question or need assistance you may contact our customer service : contact@michinoparis.com